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User roles and permissions

Learn about the permissions and restrictions for each Breadstack user role.

When you invite team members to your Breadstack workspace, you can ensure they're only able to access operations and information relevant to their role.

Note that this article pertains to users of Breadstack's Online Store, Service, and Settings modules.

Breadstack Delivery has a separate system for managing users and drivers.

You can customize any of the below roles (with the exception of Admin) to add or remove access to modules, features, and locations. Click on a role to learn its default permissions.

Editing permissions or store locations for existing users

If you (as an Admin) want to adjust permissions or location access for a user already active in your workspace, visit Users, click on their name, and check or uncheck permissions/locations as desired.

Note that you cannot adjust permissions or locations for other Admin users.

Admin

Check the Admin box if you would like to grant this user full access to all modules and features, including Settings, for all store locations.

Note that Admin are the only users who can access Settings. This means they alone can perform operations such as inviting additional team members, managing integrations, and editing product categories.

Screenshot 2025-12-02 113145

General manager

General Managers can access all modules except for Settings. You may choose to restrict their access to one or more locations, or grant them access to all locations.

Screenshot 2025-12-02 114914

Online store manager

Online store managers can access all features in the Online Store module. They cannot access the Service or Settings modules.

You may choose to restrict their access to one or more locations, or grant them access to all locations.

User permissions - online store manager

Online store agent

Online store agents can access all features in the Online Store module except for Dashboard and Insights.

You may choose to restrict their access to one or more locations, or grant them access to all locations.

User permissions - online store agent

Service manager

Service managers can access all features in the Service module. In the Online Store module, they have access to Customers and Orders. They cannot access Settings.

You may choose to restrict their access to one or more locations, or grant them access to all locations.

User permissions - service manager

Service agent

Service agents can access all features in the Service module, except for Dashboard and Analytics. In the Online Store module, they have access to Customers and Orders. They cannot access Settings.

In the Sales screen of the Service module, they can view (but not edit) promotions and coupons.
 
You may choose to restrict their access to one or more locations, or grant them access to all locations.

User permissions - service agent

 

Custom role

Customize the modules, features, and locations a team member can access. Note that you cannot create a Custom role with access to Settings; only Admin users have access to that module.

User permissions - custom role