---
title: Understanding order, payment, and fulfillment statuses
description: Learn how order, payment, and fulfillment statuses work together in Breadstack , and how they affect which actions are available in the OMS tablet app.
---
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1. [Breadstack Help Centre](https://helpcentre.breadstack.com/?hsLang=en-ca)
2. [Breadstack OMS App](https://helpcentre.breadstack.com/breadstack-oms-app?hsLang=en-ca)
# Understanding order, payment, and fulfillment statuses
## Learn how order, payment, and fulfillment statuses work together in Breadstack , and how they affect which actions are available in the OMS tablet app.
Use this article as a reference when buttons are unavailable, an order behaves unexpectedly, or you need to understand why a specific action can or cannot be performed.
- [How statuses work together](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#how-statuses-work-together) (at a glance)
- [Order statuses](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#order-statuses)
- [Payment statuses](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#payment-statuses)
- [Fulfillment types and their impact](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#fulfillment-types)
- [POS integration considerations](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#pos-integration-considerations)
- [Why a button may be unavailable](https://helpcentre.breadstack.com/understanding-order-payment-and-fulfillment-statuses#button-unavailable)
---
### How statuses work together (at a glance)
Whether you can process, complete, cancel, or refund an order depends on a combination of:
- **Order status** (where the order is in its lifecycle)
- **Payment status** (whether and how the order has been paid)
- **Fulfillment type** (pickup, local delivery, or mail)
- **POS integration** (if your store is connected to a POS such as Cova or Greenline)
Because multiple systems may be involved, some actions happen automatically and others may only be available in your POS.
---
### Order statuses
Order statuses describe where the order is in its overall lifecycle.
#### Pending / On Hold
The order has been created but cannot be processed yet. This may be due to:
- Credit/debit card payment failed
- eTransfer order where payment has not yet been confirmed (learn more about processing eTransfer orders)
##### What you can do
- View order details
- Cancel the order (availability depends on payment method and POS)
##### What you cannot do
- Pick or pack items
- Mark items as ready
- Print receipts
---
#### Processing
The order is ready to be prepared. This status occurs when:
- Credit/debit card payment was successful
- The order is a pay-in-store or cash-on-delivery order
- eTransfer payment has been confirmed
##### What you can do
- Pick and pack items
- Mark items as ready
- Print receipts
##### What you cannot do
- Complete the order until pickup or delivery occurs
---
#### Completed
The order has been fully paid for and picked up or delivered. This occurs when:
- Staff taps **Pickup Complete**
- A driver or postal service confirms delivery
- The order is tendered in the POS
##### What you can do
- View the order in Order History
##### What you cannot do
- Process or fulfill the order again
- Cancel the order through Breadstack
---
#### Refunded
This means the order has been fully refunded.
Note that partial refunds do *not* change the order status. Additionally, [refund behavior](https://helpcentre.breadstack.com/cancelling-and-refunding-an-order?hsLang=en-ca) depends on payment method and POS integration.
---
### Payment statuses
Payment status reflects whether payment has been received and how it was handled.
#### Unpaid
##### Common labels
- Unpaid (In-store)
- Unpaid (EMT)
##### What this means
- Payment has not yet been received.
##### What this affects
- Some actions may be unavailable until payment is confirmed.
---
#### Paid
##### Common labels
- Paid (CC)
- Paid (EMT)
##### What this means
- Payment has been successfully received.
##### What this affects
- Receipt printing becomes available
- Orders can typically move to Processing
---
### Fulfillment types and their impact
#### Pickup orders
- Orders are completed when staff confirms pickup or when the POS tenders the order.
- Some POS systems automatically complete pickup orders once tendered.
---
#### Local delivery orders
- Marking items ready creates a delivery task for your delivery service.
- Orders are completed automatically when delivery is confirmed by the driver or delivery platform.
---
#### Mail orders
- Marking items ready enables waybill creation.
- Orders are completed automatically once the postal service confirms delivery.
- Canceling a waybill returns the order to a pre-shipment state.
---
### POS integration considerations
If your store is connected to a POS system:
- Some actions (such as payment confirmation or order completion) may occur in the POS instead of the OMS app.
- Canceling an order may or may not trigger an automatic refund, depending on payment method. Learn more about [cancellations and refunds](https://helpcentre.breadstack.com/cancelling-and-refunding-an-order?hsLang=en-ca).
- Non-credit card refunds are typically handled directly in the POS.
---
### Why a button may be unavailable
If you cannot tap a button in the OMS app, it is usually because:
- The order is not yet in **Processing** status
- Payment has not been confirmed
- The order has already been completed
- The action must be performed in the POS instead of Breadstack
---
#### Related task-based guides
For step-by-step instructions, see:
- **Finding and reviewing new orders**
- **Processing a new order in the OMS app**
- **Processing eTransfer orders**
- **Completing pickup orders**
- [**Completing delivery and mail orders**](https://helpcentre.breadstack.com/oms-app-completing-a-local-delivery-or-mail-order?hsLang=en-ca)
- [Getting started](https://helpcentre.breadstack.com/getting-started?hsLang=en-ca)
- [Online Store module](https://helpcentre.breadstack.com/online-store-module?hsLang=en-ca#main-content)
- [Promotions](https://helpcentre.breadstack.com/online-store-module?hsLang=en-ca#promotions)
- [Orders](https://helpcentre.breadstack.com/online-store-module?hsLang=en-ca#orders)
- [Products](https://helpcentre.breadstack.com/online-store-module?hsLang=en-ca#products)
- [Insights](https://helpcentre.breadstack.com/online-store-module?hsLang=en-ca#insights)
- [Service module](https://helpcentre.breadstack.com/service-module?hsLang=en-ca#main-content)
- [Service](https://helpcentre.breadstack.com/service-module?hsLang=en-ca#service)
- [Settings module](https://helpcentre.breadstack.com/settings-module?hsLang=en-ca#main-content)
- [Data](https://helpcentre.breadstack.com/settings-module?hsLang=en-ca#data)
- [Channels](https://helpcentre.breadstack.com/settings-module?hsLang=en-ca#channels)
- [Team](https://helpcentre.breadstack.com/settings-module?hsLang=en-ca#team)
- [Operation](https://helpcentre.breadstack.com/settings-module?hsLang=en-ca#operation)
- [Breadstack Delivery (CanFleet)](https://helpcentre.breadstack.com/breadstack-delivery-canfleet?hsLang=en-ca#main-content)
- [Breadstack Delivery module](https://helpcentre.breadstack.com/breadstack-delivery-canfleet?hsLang=en-ca#breadstack-delivery-module)
- [CanFleet Driver App](https://helpcentre.breadstack.com/breadstack-delivery-canfleet?hsLang=en-ca#canfleet-driver-app)
- [Breadstack OMS App](https://helpcentre.breadstack.com/breadstack-oms-app?hsLang=en-ca)
- [Integrations](https://helpcentre.breadstack.com/integrations?hsLang=en-ca#main-content)
- [Integrating a payment provider](https://helpcentre.breadstack.com/integrations?hsLang=en-ca#integrating-a-payment-provider)
- [Integrating a shipping or delivery partner](https://helpcentre.breadstack.com/integrations?hsLang=en-ca#integrating-a-shipping-or-delivery-partner)
- [Website editing guides](https://helpcentre.breadstack.com/website-editing-guides?hsLang=en-ca)
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