---
title: Adjusting live chat service hours
description: Learn how to set the hours that your store offers online chat support.
---

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# Adjusting live chat service hours

## You can set the days and hours your online store is "open" for live chats.

Customers can still initiate chats outside these hours, but they will see your [off service hours message](https://helpcentre.breadstack.com/offline-auto-responses-chat-widget?hsLang=en-ca)<https://breadstacksupport.breadstack.com/portal/en/kb/articles/customizing-chat-auto-responses-2-5-2024>. This helps you manage their expectations about response times.

This article is about setting **store-wide** chat service hours. But if your agents are divided into departments, you can customize specific hours for each one. Learn more about [setting up departments](https://helpcentre.breadstack.com/setting-up-service-departments?hsLang=en-ca).

To change your chat service hours:

1. Visit **Settings > Service Hours. **
2. Tick the boxes next to the days of the week your chat service operates, and adjust the **Start Time **and **End Time**. For any days your service team is completely offline, leave that day's checkbox unchecked.
   
   ![Chat widget - set service hours](https://helpcentre.breadstack.com/hs-fs/hubfs/Chat%20widget%20-%20set%20service%20hours.png?width=670&height=334&name=Chat%20widget%20-%20set%20service%20hours.png)
3. (Optional) If you would like notifications to go silent when your store is outside service hours, toggle **Mute all notifications outside of service hours **on.
4. Click **Save** on the pop-up at the bottom of the screen. 

- [Getting started](https://helpcentre.breadstack.com/getting-started?hsLang=en-ca)
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